Privacy Policy

This Privacy Policy describes how Cuteably Australia ("we," "us," "our") collects, holds, uses and discloses your personal information when you visit or make a purchase from cuteably.com.au (the "Site"). We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Collecting personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device information — browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and how you interact with the Site. Collected automatically via cookies, log files, and similar technologies, to operate the Site and analyse Site usage. Shared with our processor, Shopify.

Order information — name, billing and shipping address, payment details, email address, and phone number. Collected directly from you, to fulfil orders, process payments, arrange shipping, provide invoices/confirmations, communicate with you, screen for fraud, and — where you've opted in — send you marketing about our products. Shared with our processor, Shopify.

Customer support information — any details you provide when contacting us for support (e.g. order number, description of the issue). Collected directly from you, to resolve your enquiry.

Sharing personal information
We share personal information with service providers who help us run the Site and fulfil orders, including:

We may also disclose personal information where required by law, in response to a subpoena or lawful request, or to protect our rights.

Behavioural advertising
We use your information, together with tools like Google Analytics and Meta Pixel, to show you advertising and marketing we believe may be relevant to you, based on your activity on our Site. You can manage or opt out of interest-based advertising through your Google (https://www.google.com/settings/ads/anonymous) or Facebook (https://www.facebook.com/settings/?tab=ads) account settings. Opting out means ads you see will no longer be based on your activity on our Site, not that you'll stop seeing ads altogether.

Overseas disclosure
Some of the service providers we use, including Shopify, Google, and Meta, may store or process personal information on servers located outside Australia (for example, in the United States or other countries where these providers or their sub-processors operate). Where your personal information is disclosed overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles, to the extent required by the Privacy Act.

Using personal information
We use your personal information to provide our services: offering products for sale, processing payments, fulfilling and shipping orders, providing customer support, and — where you have consented — keeping you informed about new products, promotions, and offers.

Direct marketing
If we send you marketing communications, we will only do so with your consent (or as otherwise permitted by law) and in accordance with the Spam Act 2003 (Cth). Every marketing communication will include a functional unsubscribe mechanism, and you may opt out or withdraw consent at any time.

Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use cookies for functions such as checkout, cart, and login, and for analytics and advertising.

Cookies necessary for the Site to function: _ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u.

Analytics and reporting cookies: _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y.

Cookies are either "session" (last until you stop browsing) or "persistent" (last between 30 minutes and two years). You can manage or block cookies through your browser settings, though this may affect your experience on the Site. We do not alter our data practices in response to browser "Do Not Track" signals, as there is no consistent industry standard for interpreting them.

Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, and reporting obligations, unless you ask us to delete it and we are not required by law to retain it.

Data breaches
If we experience a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will comply with our notification obligations under the Notifiable Data Breaches (NDB) scheme in the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Your rights and how to contact us
You have the right to ask us what personal information we hold about you, and to request that it be corrected, updated, or deleted, subject to any legal obligations we have to retain it. To exercise these rights, or if you have any questions or concerns about this policy or how we handle your information, contact us at:

Email: love@cuteably.com.au

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
 Website: www.oaic.gov.au

Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at love@cuteably.com.au to request its deletion.

Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons.