Refund Policy

Your rights under this policy are in addition to, and do not limit or exclude, any rights you have under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any consumer guarantee, warranty, term or condition implied by the ACL which cannot lawfully be excluded.

Faulty, damaged, or incorrect items

If an item you receive is faulty, damaged in transit, significantly not as described, or not what you ordered, please contact us at love@cuteably.com.au as soon as possible. Depending on whether the issue is a major or minor failure under the ACL, you may be entitled to a free repair, replacement, or refund, and we will cover the cost of returning the item to us. This applies regardless of whether the item was purchased at full price or on sale, and is not subject to the 30-day change-of-mind window below.

Change of mind returns
We also offer a 30-day change-of-mind return policy: you have 30 days after receiving your item to request a return for any reason other than a fault. To be eligible for a change-of-mind return, your item must be unworn or unused, with tags, in its original packaging, and accompanied by your receipt or proof of purchase.

To start a return, contact us at love@cuteably.com.au. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted. Return shipping costs for change-of-mind returns are the responsibility of the customer unless we advise otherwise.

Exceptions / non-returnable items (change of mind only)
The following items cannot be returned for a change of mind: perishable goods (such as food, flowers, or plants), custom or personalised products, personal care goods (such as beauty products), and hazardous materials, flammable liquids or gases. Sale items and gift cards are also not eligible for change-of-mind return. These exclusions do not apply if the item is faulty, damaged, or not as described — see "Faulty, damaged, or incorrect items" above.

Exchanges
The fastest way to get the item you want is to return the original item, and once that return is accepted, place a separate order for the new item.

Refunds
Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, you'll be refunded automatically to your original payment method. Please allow additional time for your bank or card provider to process and post the refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.